How to Make Career in Hospitality Management
Hospitality Management is one of the fastest growing careers in the world. Economic growth of economy has given a further boost to the booming Hospitality industry. In this article we know the broad aspects on how to make career in hospitality management.
Career overview in hospitality management
This service industry broadly include hotels, restaurants, holiday camps, clubs, bars, resort hotels, floating motels, airport hotels, palace hotels, catering departments of road, sea, air travel etc. and serving food in hostels of various types i.e. schools, colleges, universities, offices, factories, etc. All this entails ample scope for employment or even setting up of your own establishments depending upon your choice, resources, and location where you want to operate.
Career opportunities in this field are not only limited within the country but there are chains of hotels which operate internationally providing scope of a career abroad. That there is a shortage of hotel rooms in India is an indicator of growth of this sector.
Hospitality management in hotel and catering industry
Hotel and catering industry holds a promising future for career seekers. A number of factors like promotion of tourism and rapid industrial progress have given boost to hoteliering. The recent liberalisation of trade and opening up of economy will further lead to revolutionary growth in this sector. All this involves frequent travelling by industrialists, traders, businessmen, tourists, bureaucrats etc. necessitating places to stay away from their homes.
They require food and catering services. In turn, it gives rise to demand for personnel in this industry at different levels. Hotels, inns, restaurants, eating jaunts are today spread all over the country and across the globe.
Hospitality management in Travel and Tourism Industry
Hotel Management is closely linked to the tourism industry as such the latter gives a big boost to the former. If tourism industry grows the hotel industry cannot lag behind.
Personal Attributes
Anyone interested in joining this industry, must keep a few important considerations in mind. The nature of the job needs you to be a person who has an interest in meeting, conversing and communicating pleasantly with new people possessing a presentable personality, having patience to listen to others, maneuverability to deal with awkward situations in an efficient and amicable manner and last but not the least willingness and capacity to put in hard labour even at odd hours and yet love the job.
Skills required
A career in hospitality industry is meant for friendly, courteous, and helpful people who have a passion for rendering great customer service. The soft skills required to succeed in this field are customer-oriented. The hospitality sector is a segment where employees come in direct contact with consumers. Hence, the following soft skills are crucial:
- Desire and passion to serve people
- A well groomed personality
- Enthusiasm for work
- Smiling face
- Self-discipline to adhere to the work deadlines
- Etiquette and manners to impress the guests/visitors
- Tact and diplomacy to handle critical situations
- Ability to think on your feet and take spontaneous decisions
- Adaptability to varying situations and work conditions
- Analytical skill and problem-solving skills to make the customers comfortable
- Effective leadership to get work done from your juniors
- Human relation skill to develop cordial relationships
- Coordination and organising skill for getting things organised efficiently
- Knowledge of Human Resources and Marketing for business promotion
- Good verbal and written communication skills
- IT skills to collect, analyze and present information in spreadsheets and databases
- Negotiation skills
- Genuine interest in providing excellent customer service
To rise fast on ladder of success in this field, there is need for the talented persons to demonstrate good work ethics.
Careers opportunities in hospitality management
It is important to note that this Sector does not have career opportunities only for those who have got degrees in Hotel/Hospitality Management or Travel and Tourism. In fact, people from diverse background like Business Management, Accounts and Finance, Law, Engineering, Computer & IT, etc. are also offered suitable positions. However, popular jobs in hotels are as under:
Front Office: Front Office Manager; Receptionist; Information Assistant; Bell Captain; Bellboy, Door man.
House Keeping Department: Executive House Keeper, Floor Supervisor, House Keeper, Linen Supervisor, Linen Maid, Room Maid.
Food and Beverage Department: Chef-de-Cuisine, Sous-Chef, Chef-de-Partis, Cook, Maitre-d’-Hotel, Chef-de-range, Demi-Chef-de-Range, Bartender.
Accounting Department: Chief Cashier, Cash Clerk/Bill Clerk.
Security Department: Chief Security Officer, Security Guard.
Maintenance Department: Mechanical Engineer, Electrical Engineer, Plumber, Carpenter, Cabinet Maker.
Some other positions within the hotel industry are:
Marketing Manager
Director of Sales
Assistant Banquet Manager
Spa and Recreation director
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